Version 5
1View Privacy Notice
Effective 1 October 2026 · English is the governing text
1. Who we are
1View is the work app and web portal you use for your job. It is provided by Channelplay SaaS Private Limited — "Channelplay", "we", "us". Channelplay is the Data Fiduciary for the personal data described here: we decide why and how it is processed. Your employer, Channelplay Limited, uses 1View to manage your work. For any question about this notice or your data, contact the Grievance Officer — CISO CP, CISO@channelplay.in (section 10).
You may be deployed on a brand programme run by Channelplay for a client. Section 5 explains what the client receives, and section 13 lists processing that applies only on some programmes.
2. What this notice covers
The 1View mobile app (Android and iOS) and the 1View web portal, used for your work with Channelplay. It does not cover Channelplay's public website, which has its own policy, or the 1Channel and UNO apps, which are covered by the 1Channel Privacy & Data Protection Policy — if you also use those apps, that policy applies to them.
3. The personal data we process
| Category | What | When |
|---|---|---|
| Identity and contact | Name, user/employee code, work and personal email, mobile number, date of birth, gender, address, profile photo, role, reporting manager, project, the stores you are mapped to | When your account is created (by your organisation or from our HR system) and when it is updated |
| Government identifiers | Aadhaar and PAN numbers where your programme requires them — stored encrypted; only the last four digits are shown to authorised staff. Images of ID documents where a programme form asks for them | During onboarding or a programme form |
| Attendance and time | Sign-in and sign-out times, an attendance selfie, leave, week-offs and regularisation requests with the reasons you give, supporting documents | When you mark attendance or make a request |
| Location | Your device's GPS position at the moment you mark attendance, check in to a store, submit a form, raise a ticket or complete certain activities. No background or continuous tracking | Only at those actions |
| Device | Device model, operating system, app version, notification token | When you sign in and use the app |
| Work records | Forms, photos, sales and stock entries, store visits, tickets, training attendance, quiz and assessment answers, certificates, community posts | As you do your work |
| Performance | Targets, KPIs, scorecards, incentives, compliance flags and appeals, improvement plans, exit records | As your work is reviewed |
| Recordings (where your programme uses them) | Sales-pitch videos you record, AI role-play conversations, and voice answers in assessments | Only while you are recording |
| AI-derived results (where your programme enables them) | A grooming score from your attendance selfie; scores for recorded sales-pitch videos; AI role-play scores | See section 13 |
| Health-related | Blood group where a programme form asks for it; any health reason you choose to write in a leave request | Only if provided |
We do not collect your bank account number through 1View (one programme form asks only for the name of your bank). We do not collect call logs, contacts or SMS. Your attendance selfie is not used for face recognition: it is kept as attendance evidence and, where your programme enables it, checked for grooming standards (section 4) — 1View does not compare it with a reference photograph or create a face template.
App permissions
The 1View app asks for these permissions on your phone, each only when the feature needs it:
| Permission | Used for |
|---|---|
| Camera | Attendance selfies, work photos, sales-pitch videos, and proctored quizzes (only after you agree) |
| Microphone | Only while you record a sales-pitch video, an AI role-play or a voice answer in an assessment — never in the background |
| Location | Your position at the moment of an attendance, check-in, form or ticket action — not in the background |
| Notifications | Reminders, approvals and announcements |
It does not ask for call log, contacts, SMS or background location. If you refuse a permission, the features that need it will not work (for example, attendance needs the camera and location); the rest of the app still does.
4. Why we process it
| Purpose | Legal basis |
|---|---|
| Employing and deploying you: attendance, leave, payroll inputs, store assignments, training, performance management, incentives, exits | Employment — DPDP Act s.7(i) (no consent required) |
| Delivering the programme to our client under our contract with them | Employment — s.7(i) |
| Verifying attendance and preventing fraud (location and selfie at sign-in, device and clock checks) | Employment, safeguarding the employer — s.7(i) |
| Meeting legal obligations (labour, tax and other records) | Employment — s.7(i): records an employer must keep by law |
| Optional features that ask for your consent first: proctored quizzes (camera), psychometric assessments | Your consent — you can refuse or withdraw without any effect on your employment |
| AI grooming checks and pitch-video scoring | Employment — s.7(i): grooming standards and pitch quality are part of your programme's requirements; a grooming flag can be appealed (section 13) |
5. Who receives your data
- Within Channelplay: your managers up your reporting line and authorised staff, each seeing only what their role needs.
- The client of your programme: programme reports and records about your work there. On some programmes the client receives your name, work email, employee and client codes, dates of joining/leaving, status, store addresses and daily attendance codes (section 13).
- Service providers that process data for us under contract:
| Type of provider | What for | Where |
|---|---|---|
| Cloud database and storage | Database and file storage | India |
| Web hosting | Web portal hosting | India |
| Email delivery | Sending email | India |
| AI services | AI grooming checks of attendance selfies; pitch-video scoring; the programme dashboard assistant | Outside India |
| Productivity and notifications | Client spreadsheets; push notifications | Outside India |
| SMS provider | SMS and one-time passwords | India |
| AI training provider | AI role-play training (where enabled) | USA |
| Channelplay's HR system | HR records, leave and attendance sync | India |
| Weather service | Weather on the home screen (approximate location, about 100 m) | Outside India |
- Authorities, when the law requires it.
We do not sell your personal data.
6. Transfers outside India
Some providers above process data outside India. The DPDP Act allows this except to countries the Government restricts; none of these is restricted today. Each is bound by its contract or terms of service with us to protect it.
7. How long we keep it
We retain the information described in this notice for as long as your organisation uses 1View, or as required by your organisation or by law.
8. How we protect it
Encryption in transit and at rest; Aadhaar and PAN numbers encrypted with keys held separately from the database; access limited by role and by project; data hosted in India; activity logs.
9. Your choices and rights
You can ask us to:
- give you a summary of the personal data we hold about you and who we shared it with;
- correct or complete data that is inaccurate or out of date — especially anything used to make decisions about you;
- erase data we no longer need;
- nominate someone to act for you if you die or become unable to act.
Optional features ask for your agreement each time you use them; you can say no without any effect on your employment.
How: in the app or portal, open Privacy & terms (in the app, under Profile) and send a request, or email the Grievance Officer below. We will respond within 30 days.
10. Grievance Officer
Grievance Officer — CISO CP Email: CISO@channelplay.in For everyday help with 1View (not privacy), use Help in the app or ask your manager.
If you are not satisfied with our response, you can complain to the Data Protection Board of India.
11. Children
1View is for people aged 18 and over who work with Channelplay.
12. Changes to this notice
We will tell you in the app and the portal when this notice changes, show what changed, and ask you to confirm you have read it. Each version is dated and numbered.
13. Processing on some programmes
Some programmes add one or more of the following. Your manager can tell you which apply to yours.
- AI grooming checks: attendance selfies are checked by an AI service for grooming standards; the result can raise a compliance flag, which you can appeal.
- Client reporting: the client receives your name, work email, employee and client codes, joining/leaving dates, status, store addresses and daily attendance codes.
- Additional documents: programme forms may ask for Aadhaar and PAN card images, a passport photo, address, gender and blood group.
- AI role-play training: provided by an AI training provider in the USA, which receives your work email.
On all other programmes there is no processing beyond this notice.
© 2026 1Channel